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Frequently Asked Questions

Delivery time depends on various factors, such as your location, your order size etc. However, we can guarantee you that you’ll receive your next-day dispatch furniture items way faster than regular ones. For more shipping information, click here.  

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No, Direct Office supplies quality furniture items only. We also offer incredible warranties on all our furniture items. Therefore, opting for next-day dispatch means faster delivery of the same quality furniture items. 

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No, we don’t do next day dispatch on all our furniture products. We have a selected range of furniture items for the next-day dispatch service you can find here

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No, we don’t charge extra on the next-day dispatch of furniture items. 

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The faster the furniture item will be dispatched from our warehouse, the quicker you’ll receive it. This service is beneficial if you need quality office furniture fast!

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Our office furniture products are often in high demand and may sometimes take a few days to ship from our warehouse because of regular processes, such as order volume, logistics routine, etc. However, the next-day dispatch products will be dispatched the very next day you place your order, no matter the circumstance or process.  

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Next-day dispatch means your furniture will be dispatched from our warehouse the very next day you place your order.

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Yes, you can. Our warehouse collection hours are as follows: 

Mondays to Thursdays: 7 AM – 3 PM

Fridays: 7 AM – 1 PM

Additionally, we also offer ‘click and collect’ service on certain items. Visit this page for more information about ‘click and collect.’

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We may charge for installing or assembling your furniture. Click here for information about installation/assembly charges.

 

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Direct Office provides installation/assembly services on request. 

 

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You can claim the warranty by informing us about the situation of your furniture item by contacting us. We’ll guide you through the process of claiming your warranty. You’ll need to make sure you have the original receipt with you. For detailed warranty information on our products, click here

 

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While it’s possible to return the items if they are still in the packaging process, restocking fees may occur. As we deal with a wide range of products from tiny accessories to huge office furniture items, we cannot guarantee all products can be returned. To find more, start a chat in the bottom right-hand corner of the webpage. 

 

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To find out if your order can be cancelled, call us on 1800 951 427. 

 

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Although all our products go through multiple inspections before shipping, you may receive furniture with missing parts in rare cases. In such a case, immediately let us know your situation by calling at 1800 951 427. We will proceed to solve your issue ASAP. 

 

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Although all our products go through multiple inspections before shipping, you may receive damaged products in scarce cases. In such a case, immediately let us know your situation by calling at 1800 951 427. We will proceed to solve your issue ASAP. 

 

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Shipping methods vary depending on the size of the ordered item(s) and your location. We provide specific information about each product on their page. Please call us at 1800 951 427 for shipping queries or special shipping requests.

 

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Your furniture mostly ships from Kewdale, WA from Direct Office warehouse.

 

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Under free shipping, Direct Office covers the delivery charge, so you’ll be only charged for your furniture item.

 

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Immediately. For more information about the delivery process, please click here.

 

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Yes, we deliver all the office furniture products, Australia wide.

 

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Delivery charges depend on your location and your order. For detailed shipping information, please click here.

 

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We carry an extensive range of products in stock, and lead times can vary depending on the product. Lead time information is available on the product page. Alternatively, you can start a chat in the bottom right-hand corner of the webpage for real-time assistance. 

 

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Currently, there is no impact on the ordering process due to COVID-19.

 

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Bulk orders may be eligible for discounts. Contact us on 1800 951 427  or email [email protected] for queries regarding bulk order discounts.

 

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We are committed to protecting personally identifiable information you may provide us through the Website. For more information about our privacy policy, please click here.

 

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All listed prices are inclusive of GST.

 

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Our dispatch team will provide you with regular updates once your order is processed. Alternatively, you can email [email protected] for additional queries. 

 

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We support PayPal, Zippay, and Eway payments.

 

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Ordering your office furniture is a straightforward process on directoffice.com.au. Select your product, add it to your cart, and checkout while selecting your preferred payment option. 

 

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Free catalogues are available on request.

 

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We entertain phone calls during standard office hours on the weekdays between 8 am and 5 pm. Our representatives are available 24/7 to answer your emails and messages.

 

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There are various ways you can contact us. Leave your message on the chat box on the bottom right corner of our website for a quick response.

 

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Our office is physically located in Kewdale, Western Australia.  

 

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Yes. Our showroom and warehouse are located at 21 & 25 Chisholm Crescent, Kewdale, 6105, WA. Book an appointment to visit our showroom.

 

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