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Australia Wide Delivery

Standard Shipping (No Contact Process)

Direct Office Furniture standard delivery is to a ground floor and will be delivered to the site as long as there are no impeding stairs. Some furniture items will be delivered on pallets so customers must be in a position to unload pallets with a forklift or hand unload pallets without the aid of the delivery driver. Direct Office is not responsible for removal of any pallets or packaging. Customer assistance required with delivery.

Quoted per order

Premium Shipping – Metro Area P.O.A (Contact Process Required)

Direct Office Furniture premium delivery service allows for the warehouse to client delivery in a 2 man furniture truck. Delivery is guaranteed to any ground floor or above floor level with lift access. Contact us below to book your premium shipping and confirm your price.

[email protected]
1800 951 427

Our Goal

We believe our office furniture must meet your highest expectations and our service must follow suit. Our goal is to provide end to end customer satisfaction.

My Shipping Address is Outside Your Standard Zones?

If your shipping address is outside the designated delivery zones then please email [email protected]  to request pricing. We can deliver to most locations in Australia.

What Happens Once I Order?

Once your order has been placed online you will receive a confirmation email confirming your order. The order then will be entered into the system and we will contact you confirming your expected delivery date or advising of any back orders.

What Days Can You Deliver?

Our standard delivery schedule is from Monday – Friday from 7:00AM – 5:00PM. Direct Office Furniture reserves the right to change delivery times and is not responsible for any deliveries made outside the given estimated time of arrival. Where possible somone from the Direct Office Furniture customer service team will contact to advise on delivery & installation delays.

Can We Request A Certain Delivery Time?

Special delivery requests can be put in the notes section at the checkout or sent to [email protected]. While we cannot guarantee exact time deliveries or outside business hours delivery we will try and fulfill any special delivery request. If you do require delivery within a certain hour (eg 8:00AM – 9:00AM) there is a $250.00 inc GST surcharge.

Important Delivery Details

Direct Office can’t guarantee that all couriers will be able to call prior to delivery.  Direct Office requires customers to sign for their deliveries. If no-one is available to receive the delivery then a re delivery fee may apply.

Assembly / Installation

All items unless stated are delivered disassembled unless otherwise stated on the product description. If you require assistance with assembly / installation start a chat in the bottom right hand corner or leave a comment in the notes section at the checkout and we will be glad to assist. Depending on location we can quote to assemble / install or alternatively recommend an installer close to you.